Awards for Excellence Celebration

Typically held in June, this event is a highlight of the CDCC year. CDCC Members and guests join together to name the Small Business of the Year, the Large Employer of the Year, and the Young Professional of the Year, all selected by CDCC members. In addition, volunteers are recognized, the CDCC Board Chair presents the “State of the Chamber Address,” and members celebrate the graduation of the Leadership Central Delaware class.

June 2027

5:30pm – 9:00pm

Bally’s Dover Casino Resort

More information and a link to register will be added by January 2027!

$85 per person for CDCC Members & Guests

$150 Tabletop Exhibitor Displays for CDCC Members

CDCC Members - You're invited to submit your nominations for the
2027 Excellence in Business Awards today!

You can submit a nomination in each of the three categories listed below.
The deadline is March 5th.

Small Business of the Year

Click here to download the nomination form.

For a list of eligible CDCC member small businesses click here.

Large Employer of the Year

Click here to download the nomination form.

*A list of eligible CDCC member large employers is on the 2nd page of the nomination form.

Young Professional of the Year

Click here to download the nomination form.

And the nominees for the 2027 Excellence in Business Awards are...

Voting is closed for the 2027 Excellence in Business Award Nominees!
We will be recognizing all of the nominees and announcing the winners at the CDCC Awards for Excellence Celebration on June 17th.

CDCC Members are invited to vote once in each category. Voting closes Thursday, May 27, 2027.

Click here to vote online!

Click here to download the ballot in pdf format to fill out and send to the CDCC office.

Small Business of the Year Nominees

Corp1, Inc.

Eye Specialists of Delaware

La Baguette French Bakery

Large Employer of the Year Nominees

Advantech

Bally’s Dover Casino Resort

Delaware Hospice, Inc.

Young Professional of the Year Nominees

Joselito “Jose” Arroyo, Project Consultant, Bright Side Roofing

Catherine Jenkins, Marketing & Communications Manager, Kent County Tourism

Saleana “Sal” Watson, Manager of Financial Planning & Analysis, Bally’s Dover Casino Resort

Voting will open May 1, 2027

Small Business of the Year Nominees

Corp1, Inc.

614 N. DuPont Hwy, Suite 210, Dover, DE 19901

302-736-3466

www.corp1.com

Kelly Manchester, President

Describe your business (primary goods or services provided):

Corp1 is a Commercial Registered Agent and Company Formation service company representing the industry that brings in over 30% of the state’s total annual revenue! Delaware is widely recognized as THE incorporation state and is the “corporate home” to approximately 68% of Fortune 500 companies and 80% of all initial IPOs. Commercial Registered Agent companies like Corp1 play a vital role in supporting and sustaining Delaware’s economic growth.

A full live of services consists of: Registered agent services (service of process, annual reports); Corporate filings (new formations, amendments, qualifications, dissolutions); Document retrievals (good standings, certified copies, Apostilles); Court record searches; County record searches; and UCC searches & filings.

Mission/Philosophy:

Corp1’s Mission Statement is “Corp1, Your #1 Referred and Trusted Partner.” At the center of Corp1’s success is its commitment to people above profits. The company operates with clearly defined values – positivity, trust, relationships, growth, and accountability – that shape how it serves clients and supports employees. These values are not simply stated but demonstrated through the company’s culture, stability, and the professionalism of its team.

Number of years in business:

Full Time since December 2010

Number of employees –

Full-time: 26 Part-time: 1

Describe the growth of your business (staffing increases/sales):

Corp1 has expanded and grown from its Delaware roots over the years. In its early days, Corp1 had just two employees and we have now grown to over 26 with more onboarding soon. Geographically we opened up into Denver, Colorado in October 2012; created a Nationwide team to serve clients in all 50 states in 2020; acquired Search Company International Inc (a Colorado corporation) in August 2021; opened a branch office in Cheyenne, Wyoming in August 2021; created a branch office in Santa Fe, New Mexico in September 2024; and just last year opened a branch office in Boston, Massachusetts in July 2025. We are currently exploring our next state as we speak! In addition to strategically expanding our geographical footprint, the company has grown revenues 30% year over year since 2023 and is on track to grow over 40% in 2026.

Describe the challenges facing your business:

One challenge is staying on top of state legislation and statutes that are constantly changing so that we can keep the entities we represent active and in compliance.

Another challenge is finding ways to make our processes more efficient as we grow and our volume of clients and business increases.

Describe solutions developed to address those challenges:

Finding and retaining the right talent to maintain the level of service we need to attract new clients.

What further distinguishes Corp1 is its approach to service. In an industry where clients are often passed between departments or sales channels, Corp1 prioritizes continuity and direct relationships. Clients work with knowledgeable professionals who understand their needs and provide consistent, personalized support – a model that has contributed to the company’s reputation and continued growth.

Technology has been one solution to making our processes more efficient and finding programs and systems that are compatible to our industry and processes are giving us a competitive edge.

Describe a creative, imaginative or innovative process you have developed that has helped your business grow:

As mentioned above, several times, the right people and our investment in them help make our business grow.

Our website highlights our staff, their experience, and demonstrates our commitment in developing our people. https://corp1.com/who-we-are/ Some criticize that we are exposing our staff to poachers but unlike competitor websites, we show we are real people, not a front to an overseas team getting paid pennies on the dollar to do the work. Clients want to do work with people they KNOW and people they LIKE! Highlighting our teams here helps foster those relationships and their trust in us.

What are the goals for your business in the next three to five years?

Delaware will always be the headquarters and hub of our operation, but we are currently qualifying to do business in every state to provide services nationwide! Some will have our own physical branch offices and others will use our NPRRA correspondent network.

Additionally, as discussed above, we are looking for strategic locations where we can bring our reputation for outstanding service to a state that is currently lacking a competent provider.

What distinguishes your business from the others?

As stated above under Mission, at the center of Corp1’s success is its commitment to people above profits. Every other company I have been involved with focused on the reverse and I’ve watched them struggle with morale and turnover creating inconsistency in service quality and commitment from staff. We’ve always focused on SERVICE to our clients and our staff knowing that the Blessings of revenue would come as a result and by the GRACE of God it always has.

What contributions have you made in the community? (serving on boards/committees; serving as a volunteer; providing in-kind services)

Corp1 very much supports community involvement and giving back to the community. It develops our people, expands their world and supports an organization’s mission which in turn supports the community.

Corp1 has also made decisions that reflect a broader commitment to Delaware’s communities. While many service firms moved operations north to New Castle County as technology made relocation easier, Corp1 chose to remain in Kent County. This decision has helped maintain quality local employment opportunities while offering competitive salaries, benefits, and a workplace where employees can grow and build long-term careers.

Here are additional examples of Corp1 and its staff’s commitment to the communities at large:

Kelly served on the CDCC Board of Directors and was briefly Chair of the Board before moving home to Colorado.
Corp1 has sponsored sections of CDCC Leadership Central Delaware in the past.
Corp1 provides Registered Agent and corporate filing and document retrieval services for free to many non-profits and small businesses.
Kelly served on the Delaware Supreme Court’s Board on Professional Responsibility.
Kelly currently serves on the Colorado Supreme Court, Office of Attorney Admissions, Character & Fitness Committee.
Kelly served the paralegal profession in various capacities, including Delawar Paralegal Association Board of Directors, Rocky Mountain Paralegal Association Board of Directors, and National Federation of Paralegal Associations Board of Directors.
Kelly served on the Miss Delaware Scholarship Program Board of Directors.
Kelly currently serves on the Miss Colorado Scholarship Foundation Board of Directors.
Corp1 and its staff are active members of the local chambers of commerce in every city it has offices: Central Delaware Chamber of Commerce, South Metro Denver Chamber of Commerce, Greater Cheyenne Chamber of Commerce, and Greater Boston Chamber of Commerce.
Corp1 and its staff are active members of the local paralegal association in every city it has offices: Delaware Paralegal Association, Rocky Mountain Paralegal Association (CO & WY), and Massachusetts Paralegal Association.
Corp1 and its staff are active members of the national association for our industry – National Public Records Research Association (NPRRA). Kelly served on its Board of Directors and various committees for over 10 years. Corp1 staff currently serve on the Board of Directors and on various committees.

Eye Specialists of Delaware

500 W. Loockerman St., Suite 320, Dover, DE 19904

302-678-1700

www.eyesde.com

Dr. Ryan Halpern

Describe your business (primary goods or services provided):

Eye Specialists of Delaware is a leading multi-specialty ophthalmology practice serving central and southern Delaware, with locations in Dover, Milford, Seaford, and Millville. The practice is recognized as a regional leader in advanced medical and surgical eye care, consistently operating at the forefront of technology and innovation.
The practice specializes in the diagnosis and management of complex ocular conditions including corneal disease, glaucoma, cataracts, macular degeneration, diabetic retinopathy, and dry eye. In addition, the team provides comprehensive optometric services including routine exams, contact lens care, and primary eye care.
The practice is staffed by a highly trained team of board-certified ophthalmologists and medical optometrists, working collaboratively to deliver comprehensive, patient-centered care.

Mission/Philosophy:

The mission of Eye Specialists of Delaware is to enhance the lives of our patients by providing the highest quality medical and surgical eye care to all.

Number of years in business:

24 years for Eye Specialists of Delaware
69 years for Halpern Eye Care

How did your business start?

Halpern Eye Care evolved from a single basement practice in the home of Dr Harold Halpern in Smyrna into a regional optometric practice spanning two states. The timeline of this three-generation legacy highlights several key milestones:

The Foundation (1946): Started by Dr. Harold Halpern in his Delaware home.
Expansion (1974-2004): The entry of Dr. Joel and later Dr. Ryan Halpern turned the practice into a multi-generational family business under the leadership of Dr. Ryan Halpern.
Regional Growth (2012): The acquisition of Vision Associates marked a significant move into the Maryland market.
The Transition (2015): By the time it was sold to MyEyeDr., the practice had grown to 16 locations and a team of 200 professionals.

Number of employees –

Full-time: 41 Part-time: 2

Describe the growth of your business (staffing increases/sales):

As Eye Specialists of Delaware continues to grow, the practice has expanded its clinical capabilities through the addition of subspecialty physicians and support staff, allowing it to meet increasing demand while maintaining a high standard of care.

Describe the challenges facing your business:

Like many healthcare providers, Eye Specialists of Delaware faces ongoing challenges including rising operational costs, declining insurance reimbursements, and workforce recruitment. The practice is also managing increased demand from an aging population while navigating regulatory pressures surrounding scope of practice.

Describe solutions developed to address those challenges:

In response, the practice has focused on improving operational efficiency, optimizing workflow, and making strategic investments in technology to maintain high-quality patient care while navigating an evolving healthcare landscape.

Describe a creative, imaginative or innovative process you have developed that has helped your business grow:

The practice actively engages in community outreach and education through events, physician engagement initiatives, and public demonstrations of new technology. These efforts increase awareness of advanced treatment options and strengthen relationships within both the medical and local community.

What are the goals for your business in the next three to five years?

Over the next three to five years, Eye Specialists of Delaware will continue to expand operations to meet the growing demand driven by the rapidly increasing retirement population in central and southern Delaware.

This includes recruiting top-tier ophthalmologists and optometrists, expanding subspecialty care, and continuing to invest in the latest procedures and advanced technology to deliver best-in-class outcomes for our patients.
We are also focused on improving operational efficiency to navigate declining reimbursements and rising healthcare costs, ensuring long-term sustainability while maintaining exceptional patient care.
To address a critical access issue in our region, we are actively planning the development of an in-office surgical suite to increase surgical capacity. Currently, local surgery centers are at or near maximum capacity, limiting timely access to care for patients in need of vision-saving procedures.

What distinguishes your business from the others?

What distinguishes Eye Specialists of Delaware is the strength of its physicians, the depth of its clinical expertise, and its commitment to continuous advancement in patient care.

Our physicians are highly trained medical doctors with extensive experience in both medical and surgical eye care,

bringing a level of expertise that allows us to manage everything from routine vision needs to complex ocular disease. Our professional and clinical staff are among the most respected in the field, and we place a strong emphasis on ongoing training and development to ensure we remain at the forefront of eye care.

We continue to expand our capabilities, including the recent addition of a fellowship-trained cornea specialist, allowing us to provide an even higher level of specialized care to our patients.

As a private, family-owned practice, we combine clinical excellence with a strong commitment to the communities we serve. Our reputation is built not only on outcomes, but on our dedication to treating every patient with the highest level of care and attention.

This combination of experience, innovation, and the community commitment positions Eye Specialists of Delaware as a leader in eye care across the region.

What contributions have you made in the community? (serving on boards/committees; serving as a volunteer; providing in-kind services)

Eye Specialists of Delaware’s commitment to the community extends well beyond clinical care. Under the leadership of Dr. Ryan Halpern, the practice has taken an active role in the revitalization of downtown Dover and in addressing broader community needs.
Dr. Halpern has led strategic investments in key downtown assets, most notably the acquisition and repositioning of First Capital Center—one of Dover’s most prominent commercial buildings. Through thoughtful improvements and tenant placement, the building has been transformed into a hub for healthcare providers, nonprofit organizations, and local businesses, helping restore consistent activity and stability to the downtown corridor.
In addition to economic investment, the practice supports efforts aimed at improving quality of life in the community, including initiatives that serve individuals living in poverty and collaboration with local stakeholders to address safety and accessibility concerns.
Dr. Halpern is also working in partnership with local stakeholders to redevelop the historic Old Post Office property, transforming a long-vacant structure into much-needed housing. This project will increase residential density, help address the local housing shortage, and further strengthen the long-term vitality of downtown Dover.
Through these combined efforts, Eye Specialists of Delaware is not only delivering high-quality medical care, but also playing a meaningful role in building a safer, more vibrant, and economically resilient community.

La Baguette French Bakery

323 S. Governors Ave., Dover, DE 19904

302-741-0180

www.labaguettede.com

Anita Wheeler-Bezy, President/
Co-Owner/Marketing Director

Describe your business (primary goods or services provided):

French breads, pastries, croissants, cakes, sandwiches

Mission/Philosophy:

To provide fresh products to our patrons and for them to have an enjoyable experience in out store. Our authentic French products reflect our passion for great food. Beautiful Food, Exceptional Taste

Number of years in business:

9+ years

How did your business start?

We took our testimonials and sales records to the bank from our SOLD OUT “Chef’s Table” events and they finally said yes to loan us money to open the bakery.

Number of employees –

Full-time: 7 Part-time: 24

Describe the growth of your business (staffing increases/sales):

We have increased our sales by 20% each year!

Describe the challenges facing your business:

Increase in minimum wage x 5 years was a huge challenge to overcome, but we did it.

Describe solutions developed to address those challenges:

We had to raise our prices each year. But our patrons love us, so they keep coming.

Describe a creative, imaginative or innovative process you have developed that has helped your business grow:

We started doing the Breakfast Club (live music & breakfast) a few years ago to increase Saturday sales.

What are the goals for your business in the next three to five years?

Our goal is to renovate our Dover location and increase staff because we will get busier with the new courthouse next to us.

What distinguishes your business from the others?

We are the only real French bakery in the area.

What contributions have you made in the community? (serving on boards/committees; serving as a volunteer; providing in-kind services)

Anita has served on the Culinary Board at Del Tech in the past. And she is part of the Dover AFB Honorary Commander Program.

We work very closely with Habitat for Humanity. We donate frequently to local charity events. We BACK THE BLUE and show our appreciation for police and first responders.

And we donate all our leftover bread, croissants, etc. to homeless and church.

Large Employer of the Year Nominees

Advantech

151 Garrison Oak Drive, Dover, DE 19901

302-674-8405

https://advantechsecurity.net/

Jason Clarke

Describe your business (primary goods or services provided):

Advantech stands as a premier security integration partner across the Mid-Atlantic, delivering end-to-end solutions that protect people, property, and operations. From concept to completion—and beyond—Advantech designs, installs, and manages cutting-edge security technologies with precision and expertise. Their comprehensive offerings include access control, video surveillance, intrusion detection, fire and life safety systems, emergency communications, and identity management. Backed by responsive client support and advanced remote management capabilities, Advantech ensures every solution is seamless, scalable, and built for reliability in an ever-evolving security landscape.

Mission/Philosophy:

Advantech’s mission is to seamlessly unify doors, frames, hardware, and security technology into one fully integrated solution. By delivering the scale, service, and expertise required to bring these elements together, we ensure every system functions as a cohesive whole. With accountability from design through installation and ongoing support, nothing is overlooked; specifications are precise, installations are coordinated, and systems remain aligned. The result is better-performing openings, projects delivered on schedule, and teams freed to focus on their core business instead of managing multiple vendors.

Our philosophy is rooted in coordination, accountability, and confidence. We believe complex systems work best when they are approached as one unified solution, not as disconnected parts. Through thoughtful integration and consistent execution, we provide our clients with clarity, reliability, and peace of mind in every decision.

Our vision is to be a world-class leader in creating safer, smarter spaces within the communities we serve. This is driven by the exceptional service, trusted expertise, and dedication of our people. We are committed to consistency by partnering with proven, industry-leading brands-introducing innovative solutions to new clients while continuing to support and strengthen relationships with those we’ve long served. By attracting new customers and earning the loyalty of existing ones, we continue to grow as trusted partners in an ever-evolving industry.

The mission to SERVE (Serve our associates, customers and communities, Educate and elevate, Respect for ALL, Vision and Expertise) within the company is also important to our brand and employees. This recognizes the outstanding qualities, values, and contributions of associates towards Branch and Company Wide goals, all while remaining dedicated to and exemplifying our core values to SERVE every day.

Number of years in business:

36 years

How did your business start?

Founded in 1990, Advantech was established to serve the electronic security and life safety market in Delaware with a clear vision: to become the leader in property protection, life safety systems, and service installation. From the beginning, our purpose has been to operate as an innovative company, delivering creative solutions tailored to our customers’ unique needs.

Recognizing that every client has unique needs, Advantech has developed many teams within the organization to meet the requirements of our clients. These are composed of experienced Engineers, Technology Operations Team, Systems Sales Managers, Project Managers, CAD designers, certified Service and Install Technicians, and a skilled Administration Team. This team-driven approach ensures that every solution is thoughtfully designed, expertly implemented, and fully supported.

We have remained true to our founding vision by consistently delivering exceptional customer satisfaction across sales, installation, and service. Our technicians are equipped with the tools, training, and motivation needed to perform their work to the highest standards.

Today, Advantech proudly serves the Mid-Atlantic region of the United States under the Cook and Boardman group, and supports global accounts as contracted, continuing our commitment to excellence and innovation in every project we undertake.

Number of employees –

Full-time: 91

Describe the growth of your business (staffing increases/sales):

As technology continues to evolve, Advantech remains committed to creating secure environments for the people and organizations we serve every day. In response to widely reported incidents that have impacted the safety of schools, businesses, and public spaces, we have worked proactively to deliver solutions designed to enhance protection and help reduce future risks.

These challenges have reinforced the importance of staying ahead of emerging technologies and adapting to the growing demand for advanced security solutions. As a result, Advantech has experienced continued growth, both in the services we provide and the team members who make our work possible. Over the past two years, our workforce has grown by 15%, reflecting our ongoing commitment to meeting customer needs while maintaining the highest standards of service and innovation. We are proud to have built a team where 95% of our workforce in our office is from Delaware.

Describe the challenges facing your business:

Remaining at the forefront of technology is one of the biggest challenges Advantech faces. With rapid advancements occurring every day, including the continued integration of artificial intelligence, it is critical that we stay ahead of the curve. By continuously evaluating emerging technologies and investing in innovation, we ensure our solutions remain effective, forward-thinking, and aligned with the evolving security needs of our customers.

Another key challenge is meeting each customer’s needs in a truly unique way. This is where our teamwork excels. Because every situation is different, we take a customized approach to ensure each solution is tailored specifically for the customer. Even when implementing the same system across multiple buildings, each environment requires its own level of adaptation and attention to detail. Advantech embraces this challenge, working collaboratively to deliver solutions that are both consistent and uniquely suited to each application.

Describe solutions developed to address those challenges:

Advantech partners with a wide range of trusted vendors to ensure each customer’s needs are fully met. Whether through attending industry trade shows, obtaining manufacturer certifications, or collaborating with leading partners such as ASIS and Global Security, we remain committed to staying at the forefront of the industry.

Ongoing certification and training for our technicians is essential, ensuring they have a deep understanding of the systems they implement in the field. This commitment to continuous learning enables our team to deliver innovative, reliable solutions with confidence and expertise.

Equally important is our focus on customer engagement. We work closely with our clients throughout every stage of a project, ensuring transparency, alignment, and ultimately a high level of satisfaction with the final result.

Describe a creative, imaginative or innovative process you have developed that has helped your business grow:

Recognizing the amount of time spent in the field bringing equipment online, Advantech developed a solution by establishing a dedicated Technology Operations team. This team is responsible for staging and preparing equipment in-house before it is deployed to the field or shipped directly to the customer.

By pre-configuring systems, this approach significantly reduces installation time and increases efficiency. Equipment arrives ready for a more streamlined, plug-and-play experience, having already been tested, updated with the latest firmware, and configured with the necessary network settings. This allows technicians and customers to focus on seamless implementation rather than time-consuming setup processes.

This standardized approach was quickly embraced and has delivered measurable benefits across projects. It has proven especially valuable for international customers, enabling them to receive fully prepared, ready-to-deploy technology regardless of location. Today, Advantech supports projects across 11 different time zones, reinforcing our ability to deliver consistent, high-quality solutions on a global scale.

What are the goals for your business in the next three to five years?

Advantech’s goals over the next three to five years are clear and focused: to consistently showcase the value of the solutions we provide, continue growing alongside advancements in technology, and further strengthen the security of our clients’ environments.

We are also committed to investing in the future of the workforce by supporting and developing low-voltage professionals at every stage of their careers. This includes creating opportunities for individuals entering the field through high school apprenticeship programs, as well as welcoming experienced professionals, including retired veterans, who are seeking meaningful work. By building a diverse and skilled workforce, Advantech aims to sustain long-term growth while continuing to deliver exceptional service and innovation.

What distinguishes your business from the others?

Our customers are the foundation of our business. Without their trust and continued partnership, our success would not be possible. We are committed to maintaining close, responsive relationships, ensuring our customers feel supported and confident in reaching out whenever they need us.

Our employees are equally essential to who we are. With an average tenure of six years, our team reflects both fresh talent eager to grow in the industry and long-standing professionals who have dedicated decades to Advantech. Many of our team members have been with the company for over 20 years, including two longstanding employees, one of whom has been here since the beginning and one who has been part of Advantech for 34 of its 36 years in business. This blend of experience and new perspective strengthens our ability to deliver high-quality solutions.

Our team remains committed to continuous learning, actively maintaining certifications, and staying current with evolving technologies. We also partner with technical schools and the Department of Labor to offer apprenticeship programs that provide students with hands-on experience and a pathway into the industry as they complete their education.

We are especially proud that our growth has been driven without traditional advertising. Instead, our reputation is built on word of mouth, strong relationships, and consistently showing up for our customers.

What contributions have you made in the community? (serving on boards/committees; serving as a volunteer; providing in-kind services)

Several members of our staff actively participate in a variety of community programs. In addition, we organize company-wide community service events throughout the year, encouraging broad involvement and engagement across our team.

Board Member of Modern Maturity Center, Delaware Police Chiefs Foundation, Red Cross; Board Member and Vice President of Odessa Fire Company; Actively participate in State Legislature meetings that involve Low Voltage workers; Adopt-A-Highway, White Oak Road, Dover, Delaware; Meals on Wheels Program; Leadership Central Delaware – several graduates; Leadership Delaware Inc. Program; Honorary Commander Program; Shepherds Place food drives and coat collections; Relay for Life; DE Turf Kickball Tournaments to raise money for playground; Buckets of Love; Town of Elsmere Volunteer Fireman; Active Military Members; Numerous Veteran employees; Murphey School Cleanup; Youth leaders in programs such as cub scouts and girl scouts; Youth sports coaches

Bally’s Dover Casino Resort

1131 N. DuPont Highway, Dover, DE 19901

302-674-4600

www.BallysDover.com

Nicholas Polcino, Vice President & General Manager

Describe your business (primary goods or services provided):

Hospitality and Casino – Entertainment Company

Mission/Philosophy:

Bally’s Dover Casino Resort is committed to providing a safe and enjoyable gaming experience. Our philosophy is grounded in three core values: Trustworthiness, Rewards, and Responsibility.

Number of years in business:

30 years

How did your business start?

The foundation of our legacy traces back to the beginning of Standardbred horse racing in 1969, a pivotal moment that shaped our journey. In December 1995, we expanded our offerings with the opening of Dover Downs Slots. By 2007, we further solidified our presence by adding 268 rooms, making us the largest hotel in Delaware at the time with a total of 500 rooms. Our expansion continued in 2010 with the addition of table games. In 2019, we entered a new chapter through a reverse merger with Twin River Worldwide Holdings, further broadening our horizons. Finally, in 2021/22, we proudly rebranded as Bally’s Dover Casino Resort, reflecting our evolution and commitment to offering an exceptional experience for our guests.

Number of employees –

Full-time: 675 Part-time: 150

Describe the growth of your business (staffing increases/sales):

Over the years, Bally’s Dover has evolved from a racetrack into a full-scale resort destination. Our growth has been driven by continuous investment in our property, expansion of amenities, and a strong focus on guest experience. This evolution has supported steady employment growth and allowed us to become one of the area’s largest employers, while continuing to adapt to industry trends and guest expectations.

Describe the challenges facing your business:

Like many in the hospitality and gaming industry, we face challenges related to increased competition, evolving customer expectations, regulatory requirements, and workforce recruitment and retention. Additionally, economic fluctuations and shifts in consumer behavior require us to remain agile and forward-thinking.

Describe solutions developed to address those challenges:

We focus on innovation, employee engagement, and guest experience enhancements to remain competitive. Investments in training, technology, and property improvements help us adapt to changing demands. We also prioritize team member development and retention through strong leadership, communication, and recognition programs, ensuring we continue to deliver exceptional service.

Describe a creative, imaginative or innovative process you have developed that has helped your business grow:

Bally’s Dover continuously evolves its offerings to create unique, experience-driven moments that strengthen guest loyalty and drive growth. By blending innovative entertainment, reimagined spaces like our new Circulo Lounge, and personalized rewards, we have moved beyond traditional loyalty programs to deliver immersive, memorable experiences—such as VIP events, exclusive access, and curated guest interactions. Guest feedback and insights help us tailor experiences, ensuring we remain relevant and engaging in a highly competitive market. This combination of creativity, personalization, and continuous reinvention reflects our commitment to exceptional service while building meaningful connections with our guests and community.

What are the goals for your business in the next three to five years?

Our goals include continued reinvestment in our property, expanding entertainment and hospitality offerings, strengthening our position as a premier regional destination, and deepening our community partnerships. We are committed to enhancing the guest experience while maintaining a strong, supportive workplace for our team members.

What distinguishes your business from the others?

What sets Bally’s Dover apart is our unique position as one of only three establishments of our kind in the state, offering a full spectrum of entertainment, dining, and hospitality all under one roof. As a true 365-day destination, we are always open and ready to welcome our guests, creating memorable experiences every single day. Beyond our offerings, what truly distinguishes us is our unwavering commitment to people and community. Our team takes pride in delivering exceptional service in a warm, welcoming environment, while our leadership remains deeply engaged in supporting local organizations and initiatives. We are more than a place of entertainment–we are a dedicated community partner, committed to making a meaningful impact both inside our doors and throughout the region.

What contributions have you made in the community? (serving on boards/committees; serving as a volunteer; providing in-kind services)

Bally’s Dover is deeply committed to supporting the communities we serve. In the past year alone, we have contributed over $100,000 to charitable organizations throughout Delaware, along with in-kind donations, event space, and ongoing fundraising support for partners such as the Central DE Habitat for Humanity, Delaware Breast Cancer Coalition, and local first responders to name a few.

Through our Bally’s CREW program, our team members actively volunteer across Kent County, supporting initiatives like the Adopt-A-Highway, Earth Day projects, Habitat for Humanity 5K events, etc. while our leadership serves on key local boards and committees. Giving back is important to us and it is part of who we are—we are proud to be an active partner in helping our community thrive.

Delaware Hospice, Inc.

555 E. Loockerman Street, Ste 200, Dover, DE 19901

302-478-5707

DelawareHospice.org

Missy Baker, Events & Outreach Coordinator

Describe your business (primary goods or services provided):

As a community-based hospice, we are committed to our mission in supporting every individual and family facing a serious or life-limiting illness with compassionate and expert care.

Mission/Philosophy:

Our mission is to support every individual, family, and community with compassionate and expert care for serious illness.

Number of years in business:

44 years

How did your business start?

Delaware Hospice, Inc. was founded in response to a recognized need within the community for compassionate, specialized care for individuals facing life-limiting illness. In 1978, the Episcopal Diocese of Delaware began assessing this need, bringing together community leaders, healthcare professionals, and volunteers to explore how hospice care could better support patients and families.

That vision became a reality in 1982 when Delaware Hospice admitted its first patient. From the beginning, our organization was built on a commitment to ensuring that no one faces serious illness alone—providing comfort-focused care, guidance, and support regardless of a person’s ability to pay.

What started as a community-driven effort has grown into a comprehensive, mission-based organization servicing thousands of patients each year. While services have expanded to include palliative care, pediatric services, dementia care, and grief support, the founding purpose remains unchanged: to meet people where they are and provide care that supports both patients and their families through their serious illness journey.

Number of employees –

Full-time: 198 Part-time: 29

Describe the growth of your business (staffing increases/sales):

Delaware Hospice, Inc. has experienced steady growth driven by both increased community need and the expansion of services beyond traditional hospice care. Since its founding in 1982, the organization has supported more than 175,000 patients and families, with annual patient volume continuing to rise—including more than 7,700 individuals served in FY2025.

Growth has been fueled by the development of specialized programs such as adult and pediatric hospice care (Delaware Hospice/Katybug), palliative care (Delaware Palliative), dementia care through the CMS GUIDE model (The Dementia Care Program),

and expanded community-based services. This evolution has required continued investment in interdisciplinary staffing, clinical expertise, and operational infrastructure to support a broader, more complex patient population across multiple states.

Describe the challenges facing your business:

Like many healthcare organizations, Delaware Hospice faces increasing demand for services alongside workforce constraints, reimbursement pressures, and the growing complexity of patient needs. The rising prevalence of serious illness, including dementia and chronic conditions, has increased the need for earlier and more comprehensive support.

Describe solutions developed to address those challenges:

To address these challenges, Delaware Hospice, Inc. has focused on expanding access, integrating services, and reducing barriers to care. This includes launching new programs such as the Dementia Care Program under the CMS GUIDE model, enhancing palliative care services to support patients earlier in their illness, and integrating Transitions services across care lines.

Operational solutions have also been implemented, including the introduction of a Transportation Program to improve access to care, and the development of coordinated, interdisciplinary care models that improve communication between patients, families, and providers. These efforts help streamline care delivery while improving patient and caregiver experience.

Describe a creative, imaginative or innovative process you have developed that has helped your business grow:

A key innovation has been the organization’s shift toward a continuum-of-care model, expanding beyond traditional hospice services to support patients earlier and more comprehensively. By integrating hospice, palliative care, dementia care, pediatric and family services, and community-based programs under a coordinated approach, Delaware Hospice, Inc. has created a more seamless experience for patients and families.

Participation in national models like CMS GUIDE demonstrates a commitment to innovation in care delivery. Additionally, programs like our in-house Hospice Transportation Program and caregiver-focused resources reflect a broader, patient-centered approach that addresses not only clinical needs, but also the practical and emotional challenges of serious illness.

What are the goals for your business in the next three to five years?

Over the next three to five years, Delaware Hospice aims to continue expanding access to care, particularly in underserved and growth

markets such as Pennsylvania, while strengthening its position as a comprehensive serious illness care provider. Key goals include increasing patient reach across hospice and palliative services, advancing dementia care programming, and further integrating services to support patients across the full continuum of care.

Additional priorities include workforce development and retention, enhancing community and referral relationships, and investing in programs that improve quality outcomes, patient experience, and operational sustainability. The organization also seeks to deepen its impact through innovation, partnerships, and continued alignment with evolving healthcare models.

What distinguishes your business from the others?

Delaware Hospice, Inc. is distinguished by its community-based mission and commitment to serving all who need care, regardless of ability to pay, as well as its comprehensive approach to serious illness care. Unlike organizations focused solely on hospice, Delaware Hospice, Inc. offers a full spectrum of services—including palliative care, pediatric services, dementia care, grief support, and advance care planning—creating a more integrated and patient-centered model.

Its long-standing presence in the community, combined with a focus on quality, innovation, and personalized care, allows the organization to meet patients and families where they are—physically, emotionally, and clinically—throughout their journey.

What contributions have you made in the community? (serving on boards/committees; serving as a volunteer; providing in-kind services)

Delaware Hospice, Inc. plays a vital role in the community through direct care, education, and advocacy. Beyond serving patients and families, the organization provides grief support to the broader community, including children, adults, and schools. Through programs like New Hope—a nationally recognized youth grief support program—individuals are given the tools and support needed to navigate loss and build resilience. Delaware Hospice also led initiatives such as Honoring Choices Delaware, which advanced awareness of advance care planning and empowered individuals to make informed decisions about their healthcare.

In addition to clinical services, Delaware Hospice, Inc. actively partners with healthcare providers, community organizations, schools, workplaces, and local leaders to expand access to education and resources related to serious illness and end-of-life care. Staff and volunteers regularly contribute their time and expertise through community events, advisory groups, and outreach efforts—extending the organization’s impact beyond patient care and strengthening the overall health and well-being of the communities it serves.

Young Professional of the Year Nominees

Joselito (Jose) Arroyo

Project Consultant

4 Mifflin Rd, Dover, DE 19904

302-674-4602

www.trustbrightside.com

Number of Years at your current company/organization: 2 years

Describe your current role with the company/organization:

As a project consultant with Bright Side Roofing, I work directly with homeowners and business owners to assess the conditions of their roofing and siding systems and guide them toward the best solutions for their needs. This includes conducting detailed inspections, identifying damage or potential issues, and educating homeowners on their options.

Ultimately, my focus is on providing honest guidance, quality service, and a positive experience that builds trust within the community.

What are your professional goals in the next three to five years?

My primary goal is to continue growing as a trusted leader in the roofing and home improvement industry. I plan to deepen my expertise in roofing and siding systems, so I can provide greater value to homeowners and ensure they have the highest customer service experience.

Beyond the business itself, I want to expand my impact in the community by continuing to build relationships with local organizations. Giving

back through service initiatives and using my platform to educate homeowners about protecting their homes.

What distinguishes you from other young professionals? (Give an example of your positive leadership or achievements.)

My service first mindset and the way I prioritize trust, integrity, and genuine relationships in everything I do. I focus on helping people make informed decisions and creating long-term value, both professionally and personally.

I am also set apart by my commitment to live that out beyond work, through my involvement with United Church and my fund Quarters for Kindness, where we donate rolls of quarters to families in local laundromats to spread joy. Giving back, staying connected to my community, and leading with purpose are important to me, and that consistency in both my personal and professional life is what truly defines me.

What contributions have you made in the community? (serving on boards/committees; serving as a volunteer)

I’ve been intentional about giving back and making a positive impact in my community in several ways. I have actively been a greeter at United Church for 7 years and I started the Quarters for Kindness fund to spread joy in our

community. I also volunteer at the Food Bank of Delaware, donate to dogs at the SPCA, and serve as an ambassador for the Central Delaware Chamber of Commerce, showing up to support local businesses through ribbon cuttings and community events.

Through these efforts, I aim to use my time, resources, and presence to uplift others, strengthen our community, and lead by example.

Additional personal information you would like to share: (Educational background, accomplishments, awards received, etc.)

I bring discipline and leadership from my time in the Army, which guides how I approach both work and community service. Professionally, I was honored as Salesman of the Year with Bright Side Roofing, reflecting my commitment to excellence and client trust.

I am also part of the Leadership Central Delaware Class of 2026, where I am developing skills to better serve and support our community.

Catherine Jenkins

Executive Director

435 N. DuPont Hwy, Dover, DE 19901

302-734-4888

VisitCentralDelaware.com

Number of Years at your current company/organization: 4 years

Describe your current role with the company/organization:

As the Marketing & Communications Manager for Visit Central Delaware, the official Destination Marketing Organization for Kent County and its jurisdictions, I lead all marketing, advertising, and public relations efforts to promote Kent County as a vibrant travel destination and help drive meaningful economic impact for our community. My responsibilities span the full marketing mix: email marketing, organic social media and video content, paid social campaigns, website content, press releases, media relations, and the creation of advertisements and marketing materials. I also coordinate photoshoots and video productions, serve as our media spokesperson in television and podcast interviews, and cultivate relationships with our community partners and local attractions. We are a small team of only three full-time and one part-time staff, so we all wear a lot of hats and help each other out wherever we can!

What are your professional goals in the next three to five years?

In the next three to five years, I hope to have a leadership position in my organization and within the community.

What distinguishes you from other young professionals? (Give an example of your positive leadership or achievements.)

I think what distinguishes me from other young professionals is that I’ve always believed I’m capable of achieving anything I set my mind to, and I’m not afraid to ask questions or admit

that I need some help to get there. There is so much power in knowing what you don’t know. I consistently seek opportunities to learn from those ahead of me, knowing that growth is what earns you a seat at the table. And I never want to stop earning my seat. I’ve always been a hard worker with a drive to succeed, and I’m so grateful to have found a career that I’m truly passionate about. I absolutely love the tourism industry and the people I get to work with every day, and I think that really shows in my work. I am exactly where I am meant to be, and I will never stop learning and growing to be the best I can be at it.

What contributions have you made in the community? (serving on boards/committees; serving as a volunteer)

I am actively involved in several industry and community organizations. I currently serve as Chair-Elect (and incoming Chair) of the Mid-Atlantic Tourism & Public Relations Alliance (MATPRA), after previously serving as Board Secretary and Chair of the organization’s Marketing Committee. I also serve as a board member of the Delaware Arts Alliance and as a member of the Central Delaware Chamber of Commerce’s (CDCC) Marketing Committee. I also participate in monthly virtual sessions with incoming Dover Air Force Base service members, where I present on what they can look forward to in Kent County and help welcome them to the community.

As part of my volunteer efforts, while in the Leadership Central Delaware program, my classmates and I funded and built a book nook for Westside Family Health Care, a clinic that provides equal access to quality healthcare regardless of ability to pay. I have also delivered a presentation to Smyrna High School students in the Marketing Pathway program,

sharing insights on my role as Marketing Manager and the impact of tourism as an industry and potential career path.

Additional personal information you would like to share: (Educational background, accomplishments, awards received, etc.)

I am originally from Westminster, Maryland, and I attended Salisbury University, where I earned my Bachelor of Arts in May 2020. Graduating from college during the pandemic was a whirlwind of unknowns, but it was this uncertainty that first led me to Delaware, and for that, I am forever grateful. At 23, I purchased my first home and chose to put down roots in Kent County, a decision I continue to value both personally and professionally. I first fell in love with this area as a visitor, and now, as a resident working in tourism, I’m so proud to share what makes this area and community so special. Outside of my professional work, I am a passionate animal advocate and supporter of First State Animal Center SPCA. I enjoy traveling and exploring new places with my mini Australian Shepherd, Finnegan.

I am a proud graduate of the Leadership Central Delaware program (2024) and the Leadership Central Delaware Mastery program (2026), both of which were amazing experiences that have further strengthened my leadership skills and community engagement.

I’ve also been incredibly fortunate to have worked under Pete Bradley for the last four years – a leader who fostered my creativity, trusted my judgment, supported my growth, and always led with empathy and understanding, creating an environment where my team and I could truly thrive. I’ll always be grateful for his leadership and the lasting impact it’s had on both my professional and personal growth.

Saleana “Sal” Watson

Manager of Financial Planning & Analysis

1131 N. DuPont Hwy, Dover, DE 19901

302-857-3710

www.BallysDover.com

Number of Years at your current company/organization: 10 years

Describe your current role with the company/organization:

As the manager of financial planning and analysis, it is my duty to check the temperature of the property. Each department we have plays a pivotal role in the success of the casino. I bring data from each department together and present it in a way that allows upper management to make operational decisions.

What are your professional goals in the next three to five years?

I love my current role as the Manager of Financial Planning and Analysis so for me, my goal is to always remain useful and efficient. In the next three to five years, I want to have a bigger positive impact on strategic decision making at Bally’s Dover. I want to go beyond the numbers and give the company financial data that turns into immediate actionable insight. I want to continue to develop my skills in leadership, presentation, and networking.

What distinguishes you from other young professionals? (Give an example of your positive leadership or achievements.)

I think my persistence, adaptability, and faith. I believe in the saying that how you do anything, is how you do everything. It doesn’t matter what is happening (a snowstorm, a pandemic, or an event), I try my best to show up and be present for myself and those around me. I try to keep the “all one team,” mindset, knowing that if one of us isn’t okay – the whole team isn’t. So, I keep a quick pick-me-up snack and a listening ear for those who need it. We really are stronger together. I’m not always loud and noticeable, but I’m present and when there’s work to be done, I’m willing and able. I love a project, especially an Excel one! When sudden changes need to be made, I adapt and overcome. I still get asked questions from previous roles I’ve held years ago, and I’m happy to help. My faith is the most important thing to me, and I hope it shines through. Everything that I say, that I do, and that I am is to bring Glory to God and there is no bigger or better accountability than that!

What contributions have you made in the community? (serving on boards/committees; serving as a volunteer)

I have a heart for service and giving! I enjoy serving at United Church in Dover when I’m able, providing meals and supplies for homeless shelters, putting together goodie bags, organizing donation drives, making/donating food baskets, and crocheting/knitting hats for others to wear in winter. I love performing random acts of kindness, because we always need a reminder that we are seen. I recently got invited to be on the board for the Cen-Del Foundation. I can’t wait to see what that journey is like helping non-profits and reaching further into the community!

Additional personal information you would like to share: (Educational background, accomplishments, awards received, etc.)

I’m an LCD Class of 2025 graduate, a CDCC Ambassador, an LCD Mastery 2026 graduate, and now a Young Professional of the Year nominee? What more could a girl ask for?! God Bless!